You may request a return or exchange within 5 days of receiving your order.
To begin a return, contact us via:
Please include your order number, full name, and reason for return.
Our team responds to all queries within 24 hours.
Customers are responsible for the cost of return postage.
We strongly recommend obtaining proof of postage for your safety.
3 Lune Street,
Preston, England, PR1 2NL
To qualify for a refund or exchange:
If any item arrives damaged due to poor packaging or careless handling during transit, the customer will be responsible.
If an item is received in an unsuitable condition, we will return it back to you without issuing a refund.
If your order arrives damaged by default, we will take responsibility.
To ensure a smooth claim process:
Once verified, we will offer a refund or replacement.
After receiving and inspecting the returned item:
While we do our best to ensure timely delivery, delays can occur.
We will refund or replace any item that is:
However, we are not responsible if:
All complaints, refund requests, and return claims must be submitted within 5 days of receiving your order.
Requests made after this period may not be accepted.
Orders placed before 2 PM are dispatched on the same day.
